VIM Tools warranty disappointment

I have this VIM roto head ratchet. Granted, it's kind of an oddball but not that old -- ordered new from Amazon November '22

The ratchet mechanism has locked up. It's basically completely seized. Somewhere in there something else went awry because pushing the QR button does not release the socket (had to pry socket off anvil).

I went to VIM's website and started their process for a warranty claim, which includes paying $9.95 up front for shipping & processing. They do say if...

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