Morals and working with the public

I was raised with morals, treat people right, dont screw people over, etc and lately working at Napa has tested this. I work at a Napa that is owned by a local family, they have 5 stores. We have more than just auto parts and the local people go into an uproar if we dont carry what they need. A guy came in recently for a raincoat which I thought was ridiculous, I wouldnt even think of going to a Napa for that but lo and behold we have them. Ill just give a few examples of my experience there...

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