Took the Sonata in for a recently developed slight ping (on regular) and a startup rattle coming from the rear. They take it in without hitch. Two days later they call me in and say it's done. I reach the dealership and see they parked my car 2ft adjacent to a wall (passenger side). I jump in and move it out to a regular parking spot to give it a look-see. Low and behold, there's a 5 inch scratch down to the metal causing valley dent. I calmly walk over and show the Tech. With a straight...
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